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Privacy Policy

This policy explains what information we collect when you visit cryptovault.se or buy a Maria-Nova Vault product, why we collect it, and what your rights are. We have written it in plain language rather than legal boilerplate, because a security company that hides behind vague wording is not worth trusting.

Who is responsible

Maria-Nova Vault operates cryptovault.se from Sweden and is the data controller for the information described here. You can reach us at [email protected].

What we collect, and why

• Order and delivery details — your name, email address, phone number, street address, city, postal code and country. We need these to produce a shipping label, clear customs, and contact you if a delivery goes wrong. There is no way to ship a physical card without them.
• Order contents — which product you bought, the amount, and the payment method. Required to fulfil the order and to keep lawful accounting records.
• Support messages — anything you write to us by email or chat, so we can answer you and follow up.
• Aggregate traffic data — our hosting and network provider records standard request information such as approximate country, referring page and browser type. We use it to see whether the site is working and where visitors come from. It is not used to build advertising profiles.
• A local preference — if you choose a country on the site, that choice is stored in your own browser so prices and import information stay correct. It never leaves your device and we cannot read it.

Payments

Cryptocurrency payments are processed by NOWPayments. Bank transfers are made directly to our account. In both cases we receive confirmation that a payment arrived and the reference tied to your order. We do not receive, see, or store card numbers, exchange logins, or wallet credentials.

Blockchain transactions are public by their nature. A payment sent from your wallet is visible on that chain to anyone. That is a property of the network, not something we control or publish.

Who else sees your data

• The carrier that delivers your parcel receives your name, address and phone number. It cannot deliver without them.
• Customs authorities in your country receive the declared contents and value of the shipment, as the law requires. We declare every shipment accurately and at full value.
• Our payment processor receives the order reference and amount.

We do not sell your data, rent it, or share it for advertising. Ever.

How long we keep it

Order and accounting records are kept for seven years, which is what Swedish bookkeeping law requires. Support correspondence is kept for up to two years so we can handle warranty questions. After that it is deleted.

Legal basis

We process order data to perform the contract you entered when buying, and we keep accounting records because the law obliges us to. Support correspondence rests on our legitimate interest in helping our customers.

Your rights

Under the GDPR you may ask us for a copy of the data we hold about you, ask us to correct it, ask us to delete it where we are not legally required to keep it, or object to our processing. Write to [email protected] and we will answer within 30 days. If you are unhappy with our answer, you may complain to the Swedish Authority for Privacy Protection (IMY) or to your own national supervisory authority.

Security

Traffic to this site is encrypted in transit. Order records are held in an access-controlled system, and only people who need to fulfil or account for an order can reach them. We keep the amount of personal data we hold deliberately small, because data that does not exist cannot leak.

Children

Our products are not directed at children, and we do not knowingly collect data from anyone under 16.

Changes to this policy

If we change how we handle personal data we will update this page and change the date at the top. Material changes affecting existing orders will also be sent to the email address on the order.